Senior Customer Support Coordinator  
ibex   More jobs from this company

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Job Title:   Senior Customer Support Coordinator
Category:   Client Services
Total Positions:   30
Job Location:   Karachi,Lahore
Gender:   No Preference
Age:   18 to 40 years
Minimum Education:   Intermediate/A-Level
Career Level:   Entry Level
Minimum Experience:   Fresh
Salary Range:   PKR 60,000 to 70,000 per Month
Apply By:   Oct 17, 2021
Job Description:

Senior Customer Support Coordinator within the Operations department will assist our US-based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.  


  • Deliver a class apart customer experience as measured by performance objectives and in accordance with the core values of our client

  • Assist customers with their items purchased through an e-commerce website

  • Convey interest in each customer through their words with courtesy, attention, a friendly and caring image

  • Providing alternatives to products/items, which are not available on the e-commerce website

  • Follow standard processes and procedures when it comes to providing the resolution

  • Staying up to date with the latest updates on system information, process changes, and future updates

  • Must be able to overcome objections and handle customer pushbacks


Why should you join us?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself in the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:

  • Critical Thinking

  • Time Management

  • Specialist Focus

  • Organizing

  • Priority Setting

  • Problem Solving

  • Professional Composure


We want people doing their best to work with us. Here are some things we do a little differently to enable people to do their best work and live a happy life:

  • Medical Insurance & OPD

  • Provident Fund

  • Leave Encashment

  • Annual leaves

  • On job training

  • Two days off in a week

  • Ergonomic furniture and infrastructure.

  • Referral Rewards

  • Annual Increment

  • Conveyance facility

  • Loan facility

The salary for this position will be up to Rs. 70,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards.  But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

Company Information
Company Name:  ibex
Company Description:
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience.

Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad.

We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries.

Our mantra is we don’t create jobs we make careers!

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