Responsibilities:

• Promptly handle assigned issues and tasks
• Providing support and first-line response to general IT inquiries from users
• Undertaking regular preventive maintenance to the official equipment and the computers system
• Communicate with end-users, instruct them on how to progress with tasks, use support tools and methods to solve problems and identify possible side effects and provide solutions
• Undertaking regular and approved upgrades to the systems
• Reviewing, procuring, and installing approved hardware
• You will be responsible for maintaining IT inventory.
• Good understanding of the basic IT functions and be in a position to advise on the best use of IT to users.
• Providing information and communication-related administrative tasks including keeping hardware/software inventory up-to-date and relevant documentation records up-to-date.
• Perform routine network startup and shutdown procedures when required, and maintain control records.
• You should have the basic knowledge of repairing laptops/computers and software installations.
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Identify potential component malfunctions in computer systems and networks. Monitor and communicate about incidents.
• Deploy appropriate resources with a minimal outage and deploy appropriate diagnostic tools.
• Providing other IT administrative tasks when required.
• The Assistant IT Administrator position is the balance of responsibilities is likely to change, as it’s required.
• Select and apply system and network monitoring techniques. Identify and fix operational problems.
• Ensure that the system's capabilities and efficiency match company specifications.

Requirements:

• The assistant IT administrator should be a good team member.
• Previous experience, minimum 2 years, working as an assistant IT admin for a medium to large organization.
• Must be able to work in rotational shift. 
• Graduation, BCS, BSIT, BE.
• A prior work experience of at least 1-2 years in the Software industry.
• Have the certification of CCNA & Microsoft certified is a plus point.