Job Title: |
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Customer Care Officer |
Category: |
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Client Services |
Total Positions: |
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1 |
Job Location: |
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Rawalpindi |
Gender: |
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Female |
Minimum Education: |
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Intermediate/A-Level |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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1 Year |
Salary Range: |
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PKR 25,000 to 35,000 per Month |
Apply By: |
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Feb 25, 2022 |
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Job Description: |
Our company is searching for a motivated and experienced customer service representative to lead our customer service department.
Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques.
In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
Responsibilities:
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Manage the approved budget of the customer service department. Stay informed on the latest industry techniques and methods.
Fresh can also apply |
Company Information |
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Company Name: Bells Bridge Company Description: ,
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