Roles & Responsibilities:

·         Maintain telecommunication/PABX system

·         Prepare weekly review of all calls being made, maintain employee and visitor logs for reporting

·         Attend customers’ queries and complaints and take prompt action to ensure maximum customer satisfaction

·         Ensure appropriate housekeeping at floor to maintain productive ambience

·         Gather requirement from employees regarding ordering inventory for official purpose and supervise inventory stock levels

·         Prepare lower staff duty schedules, leave plans and monitor their over times and client entry register

·         Attend to lower staff queries and ensure timely resolutions

·         Ensure appropriate housekeeping at floor to maintain productive ambience

·         Provide feedback to lower staff on their performance against expectations; guide, coach and counsel them for performance maximization

·         Provide office supplies (Stationery & kitchen supplies) for staff and maintain adequate stocks; task includes ordering new supplies, identifying new suppliers and obtaining the best price for Alert

·         Process invoices for the team including validating and obtaining authorization for payment

·         Assist in administration work related to office

·         Self-starter with ability to take initiative and multi task

• Knowledge of MS Office including Access, Word, Excel and Power Point preferred