Purpose: find ways to measure customer satisfaction and improve services. Handle face-to-face enquires from customers and prompt response as per query. Assist Sales by developing a strong sales coordination and record system.

PLEASE NOTE: The timings for job are 10:30am to 8:00pm; Monday-Saturday. There is no flexibility in job timings.

The company is looking to hire and require joining on an immediate basis.

Major Job Duties:

·       Communicating courteously with customers by telephone ,email, letter and face to face ;

·       Investigating and solving customers’ complaints

·       Complaint handling of appliances, and rectifying the complaints

·       Communicating to clients the charges involved in repair and maintenance

·       Keep update the site statues of customer’s

·       Keep update about delivery and installation schedules, and communicate those to the customers

·       Coordinate with site supervisors and production team for updating the problem for prompt rectification

·       Prepare reports analyzing the customer service

·       Develop and maintain a filing system for client files

·       Tracking outdoor sales executives and surveyors

·       Check daily sales performance

·       Keep a track of sales targets for the entire sales team.

·       Oversee and supervise showroom maintenance.

·       Assist the sales team members

·       Always look for new ideas for performance improvement

·       Keep meet the company prevailing SOP’s

·       Learning about your organization’s products or services and keeping up to date with changes

·       Perform other tasks as assigned by the management.