| Job Title: |
|
Quality Assurance / Quality Control Manager |
| Category: |
|
Client Services |
| Total Positions: |
|
1 |
| Job Location: |
|
Rawalpindi |
| Gender: |
|
Female |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
Less than 1 Year |
| Salary Range: |
|
PKR 25,000 to 40,000 per Month |
| Apply By: |
|
May 18, 2019 |
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| Job Description: |
Responsibilities:
- Measuring and evaluating agents' performance.
- Call monitoring with great attention to different call behaviors.
- Maintaining a positive customer-client relationship.
- Dealing with clients and their concerns.
- Assuring 100% quality of the services provided to the clients.
- Handling and maintaining data bases.
- Developing evaluating models in compliance to the company's requirements and procedures.
- Working closely with the operation management.
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| Required Skills: |
| Active Listening,Active and vigilant assessment,English Fluency,Good communication skills,Positive learning attitude,Openness to feedback |
| Company Information |
|
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Company Name: Zebec Networks
Company Description:
pZEBEC is a global IT consulting, outsourcing and technology services company.Our Vision: Winning together through innovation fun./p
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