The HR Coordinator plays a crucial role in supporting the HR department and ensuring efficient day-to-day operations related to human resources. Their overall objectives revolve around managing various HR functions, maintaining employee relations, and ensuring compliance with MERF policies and legal regulations.

Responsibilities/Accountabilities

1. Recruitment and Staffing Support

Job Postings: Post job openings on various platforms, including job boards, the company website, and social media channels.

Candidate Screening: Assist in screening resumes, coordinating interview schedules, and managing candidate communication.

Interview Coordination: Schedule interviews between hiring managers and candidates and assist in interview preparation.

Onboarding: Facilitate the onboarding process for new employees, ensuring they complete all required documentation and orientation activities.

Offer Letters & Contracts: Draft and send offer letters, employment contracts, and other relevant documents to new hires.

2. Employee Records Management

Data Entry and Maintenance: Maintain and update employee records in the HR database or HRIS, ensuring that all information is accurate, confidential, and compliant with data protection regulations.

Documentation Management: Organize and manage employee files (physical and digital), including contracts, performance reviews, and disciplinary records.

Confidentiality: Ensure that all employee information, including sensitive personal data, is handled with the highest level of confidentiality.

3. Payroll and Benefits Administration

Payroll Support: Assist in preparing payroll data by tracking attendance, overtime, and leave requests, ensuring accuracy before payroll is processed.

Leave Management: Maintain leave records, including sick days, vacation days, and public holidays, and assist in processing leave requests.

Benefits Coordination: Help employees with benefits inquiries, process benefits enrollments, and maintain records of health insurance, retirement plans, and other benefit programs.

Payroll Inquiries: Address and resolve basic payroll-related questions and discrepancies from employees.

4. Employee Relations and Communication

Employee Support: Serve as a point of contact for employees regarding HR policies, benefits, and general HR-related inquiries.

Conflict Resolution: Assist in resolving minor employee conflicts or complaints by providing guidance and escalating issues to senior HR staff when necessary.

Employee Engagement Initiatives: Assist in organizing employee engagement activities, such as surveys, team-building events, or wellness programs.

Communication: Ensure clear and timely communication between employees and HR, particularly in regard to policy changes, important dates, or company updates.

5. Training and Development

Training Coordination: Help organize and coordinate training sessions or workshops, including scheduling, logistics, and communication with trainers.

Tracking Development: Monitor employee participation in mandatory or voluntary training programs and keep records of completed courses or certifications.

Performance Appraisals: Support the performance review process by scheduling meetings, collecting feedback, and tracking development plans.

6. Compliance and Legal Support

Policy Compliance: Ensure MERF policies are up-to-date and communicated effectively to employees. Help maintain compliance with local, state, and federal labor laws.

Legal Documentation: Assist in preparing legally required HR documentation, such as termination letters, disciplinary records, or employment contracts.

Audit Assistance: Support internal or external HR audits by providing necessary documentation and reports.

Health & Safety Compliance: Assist in ensuring workplace safety standards are met and coordinate any necessary health and safety training or programs.

7. Employee Offboarding

Exit Interviews: Coordinate and assist with the exit interview process for departing employees, ensuring that all feedback is collected and documented.

Offboarding Procedures: Manage the offboarding process, including preparing final paychecks, benefits continuation, and ensuring the return of company property (e.g., laptops, keys, ID cards).

Termination Documentation: Ensure all necessary paperwork is completed for terminations, including resignation or termination letters and any severance or final payment calculations.

8. Reporting and Data Analysis

HR Reports: Generate reports for HR management regarding turnover rates, recruitment progress, training completion, or any other HR-related metrics.

HR Metrics: Track key HR metrics such as absenteeism, retention rates, and training participation, providing insights to improve HR processes.

Data Accuracy: Ensure all HR-related data is entered and reported accurately for management analysis and decision-making.

9. General Administrative Support

HR Correspondence: Handle HR-related communication, such as preparing and sending letters, emails, or announcements to employees.

Schedule Management: Manage schedules for HR staff, including interviews, meetings, and employee events.

HR Documentation: Assist with the preparation and maintenance of HR-related documents, reports, and presentations.

HR Projects: Assist in the implementation and coordination of HR projects, such as employee engagement surveys, policy revisions, or HR technology upgrades.

REQUIRED QUALIFICATION/ EXPERIENCE/ SKILLS

• Qualification in Human Resource Management / Bachelor / MBA-HR or equivalent by experience.
• At least 2 years of experience in the same position.
• Experience of providing an HR service to a multi-site operation.
• Good experience of managing and undertaking a high-quality recruitment process.
• Experience of developing and implementing HR policies, procedures, and projects.
• Excellent written and spoken English and Urdu.
• Experience of developing and communicating HR management information.
• Experience of undertaking and supervising payroll.
• Confident user of MS Office, and HR databases.
• Experience of establishing strong working relationships with colleagues from different functions and cultures.
• High level administrative and organisational skills and attention to detail.
• Experience of a flexible approach to managing and prioritising a high workload in a fast paced environment.
• Experience of proactively identifying and addressing issues.
• A commitment to the Organisation’s values, in particular equal opportunities.
• Teamwork, flexibility and relationship-building skills.
• Problem-solving skills in day-to-day and crises situations.
• Show complete discretion in all matters concerning Organisation staff.